The award recognizes RDA as a consistently superior provider of marketing technology services.
Hunt Valley, Maryland, October 20, 2022 /PRNewswire/ — RDA, a leading provider of digital solutions, is proud to receive the Digital Clarity Group’s (DCG) VOCalis Award.
VOCalis is DCG’s Voice of the Customer (VOC) rating program that uses customer feedback to bring transparency into the performance of digital agencies, consultancies and integrators when implementing or servicing marketing technology solutions. increase. Among the winning criteria for the VOCalis Award, winners must have feedback that is in the top 10% of all agencies. To date, VOCalis has collected feedback from more than 8,000 of his senior leaders of thousands of brand clients on over 400 digital agencies.
Digital Clarity Group CEO said: Scott Leewer“Interestingly, the majority of RDA’s customers we surveyed use the Sitecore platform and all are satisfied with RDA’s services. This is not the case with RDA, Sitecore’s customers unanimously agree that its service is top-notch, and based on excellent customer feedback We are proud to recommend RDA for
A DCG survey found that 48% of RDA’s customers rated the company’s overall performance as “very good” (90+ on a scale of 0-100). The industry benchmark for this rating is 11%. This means RDA has 4.4 times (or 436%) more customers than the average agency. Additionally, the average RDA score was nearly 20% higher than the industry average, and the consistency rating (standard deviation) was twice as high as the others.
“This is a huge accomplishment for our RDA team. It not only shows that we continue to demonstrate our commitment to exceptional customer satisfaction every day, but direct customer feedback has led to It shows that RDA ranks in the top 10% or more of 400 agencies.Thank you, our customers and partners, for trusting RDA to bring your most important digital initiatives to life.Customers The value of is truly our North Star.” Matt ForsythRDA Chief Revenue Officer.
About RDA
We are a proven strategy, design and software engineering services company that builds data-driven digital roadmaps that align the right people with the right tools to create better customer experiences. major brands including Kimberly-Clark, Alex LeeAcuity Brands, Five Guys, Brother united states of america, and The Public Broadcasting Service trust RDA to drive new revenue channels and increase agility. Visit us at www.rdacorp.com
About Digital Clarity Group
Digital Clarity Group (DCG) is a market research and advisory firm that partners with agencies and technology vendors to collect and analyze voice-of-customer feedback to help organizations deliver world-class digital experiences. I’m here. DCG fulfills its mission through the VOCalis Customer Satisfaction Rating Program and Partner Finder, a free platform that allows buyers to create a short list of qualified digital partners based on key criteria.
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